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Auto Reliability: Consumer Reports Slaps Acura, Cadillac and, Yes, the Tesla Model S

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Lexus Pulls a Clean Sweep.

All good things must come to an end. One of those “things” is the ongoing loveliest Consumer Reports has had with Tesla Motors, especially the Model S.

The nonprofit consumer organization released the results of its 2015 Annual Auto Reliability Survey on Tuesday, noting that Lexus, Toyota, Audi, Mazda and Subaru are the most reliable brands. At the same time, CR found that Acura and Cadillac had slipped the most, while Buick’s seventh-place finish accounted for the lone domestic brand ranked in the Top 10.

Tesla Model SPerhaps most surprising were the results for the Tesla Model S. CR received approximately 1,400 survey responses from Model S owners and that feedback outlined a pattern of problems with the sedan’s drivetrain, center console, charging equipment, power accessories, along with an assortment of squeaks, rattles and leaks.

As a result of the accumulated data, CR bestowed the Tesla Model S with a worse-than-average predicted reliability score.

The consumer feedback is in stark contrast to CR’s own rating for the Tesla electric sedan. Earlier this year CR noted that the “all-wheel drive Tesla Model S P85D sedan performed better in our tests than any other car ever has, breaking the Consumer Reports Ratings system.”

CR lauded the sedan’s instant acceleration, calling it “brutally quick,” its thrust “forceful and immediate.” The organization also said that the P85D has “better braking and handling” than the standard Model S and pointed out its efficiency, achieving a fuel mileage equivalent of 87 mpg.

CR’s 2015 Annual Auto Reliability Survey weighed information supplied by subscribers covering more than 740,000 vehicles. Both Acura and Cadillac experienced the largest year-over-year drops, with each brand falling by seven places.

Acura was faulted for its in-car electronics and transmissions found in its newest sedans, the RLX and TLX. Similar problems have plagued other manufacturers in recent years including Fiat Chrysler, Nissan, and Ford.

Lexus RC F

Pictured: Lexus RC 350F Sport

Cadillac continued to fall with CR noting complaints about its Cadillac User Experience or CUE infotainment system.

One of the more persistent problems with today’s cars are new transmissions. Complaints about rough shifting and slipping CVT belts have dragged down the scores for several brands. Some of those transmissions involve new systems with eight or nine gears. At the same time, CR praised Audi and BMW for delivering reliable dual-clutch transmissions, while recognizing Toyota and Honda with delivering hybrid models with strong CVTs.

In the CR survey, the organization tracks seven vehicle lines. All seven were led by Lexus, Toyota’s luxury brand. CR noted the continued ascendancy of Audi, a brand that once had its share of demons to exorcise. Today, only Lexus and Toyota are ranked higher than the Volkswagen Group’s premium brand.

Hyundai Sonata Turbo

Pictured: Hyundai Sonata Turbo

Kia and Hyundai, Korean manufacturers joined at the hip, placed sixth and ninth respectively in the latest survey. Both brands are enjoying a steady ascendancy with Kia now ranked ahead of Honda.

Most US brands, with Buick the exception continue to perform below average. Chevrolet and GMC are in the bottom third of the rankings and Cadillac has fallen near the bottom. As for Ford, respondents seem pleased with the F-150 and Expedition, but shared complaints about the Mustang, including its body hardware, drive shaft and vehicle stability control systems.

As for Fiat Chrysler, the lone bright spots are its minivans as both the Chrysler Town & Country and Dodge Grand Caravan achieved average reliability. As for the Chrysler, Dodge, Jeep, Ram and Fiat brands, they bring up the rear in the annual survey once again.

2016 Fiat 500X

Pictured: Fiat 500X

The annual CR survey will receive its due inspection and dissection, and perhaps more attention than it deserves. Nevertheless, the independent nature of this consumer organization means that the results are objectively dispensed and will be given careful review by car manufacturer executives over the coming days.

Photos copyright Auto Trends Magazine.

Brand APEAL: Porsche Leads for 11th Consecutive Year

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Porsche is globally recognized as the top automotive brand, a fact regularly affirmed by various consumer studies and surveys. Indeed, for the 11th consecutive year, Porsche finished on top of J.D. Power’s APEAL study for 2015.

Porsche Cayman.

Porsche Cayman.

APEAL stands for U.S. Automotive Performance, Execution and Layout study what looks at 77 vehicle attributes to determine what owners like and dislike about their new cars. Those attributes are comprised of categories including the design, content, layout, execution, and performance of the respective models.

For 2015, J.D. Power surveyed more than 84,000 new car buyers from February to May, in a bid to determine how buyers and lessees felt about their vehicles after 90 days of ownership. Power uses a 1,000-point scale and assigns a number to each model as well as an overall score for the make or brand.

This year, the average score has risen by four points to 798. Safety features contributed to the increase, including blind spot monitoring and warning systems. Both premium and mainstream brands are benefiting with the latter group closing the traditional satisfaction void with its high-end counterparts. Further, models equipped with advanced safety systems score an average of 38 points higher than those not so equipped.

Mini Cooper.

Mini Cooper.

“Unlike other technologies, such as voice recognition, that can be challenging to operate, most safety features provide information in a more intuitive way, giving owners a greater sense of security,” said Renee Stephens, vice president of U.S. automotive quality at J.D. Power. “Not only are models increasingly offering systems that improve safety and visibility, but owners are also using them on a regular basis. This can go a long way toward generating positive feelings about their vehicle overall.”

Power also found that consumers will happily pay more for certain safety features such as blind-spot warning and detection systems. That’s one perquisite consumers say that they’d be willing to pay as much as $750 to receive. Clearly, car manufacturers will hone their attention on that revelation.

Porsche led all comers with a score of 874 followed by 855 for Jaguar, 854 for BMW, 853 for Mercedes-Benz, and 852 for Audi. Porsche also had three of the top models in the 26 segments featured. Indeed, the Porsche Cayman led the Compact Premium Sporty Car category, the Porsche Macan took the Compact Premium SUV segment, and the Porsche Cayenne led the Midsize Premium SUV group.

Ford F-150

Ford F-150.

Among mainstream brands Mini placed first, finishing with a score of 825. Chevrolet and Ford, like Porsche, each had three segment leaders. Audi, BMW, Dodge, Mazda and Mini placed two group leaders each.

Once again, J.D. Power reaffirmed a problem that has plagued new car buyers in recent years: how to work the advanced technologies found in today’s cars. Frustration with those technologies will often impact model and brand scores, something Power says can be overcome at the dealer level.

Specifically, the research firm offered advice for consumers, including discovering the benefits of safety features before opting for them. However, in many cases, these features are standard or are included with particular trim level or package offerings.

Consumers should also familiarize themselves with the entire safety package, not just the items they think they will use. Power also urged consumers to keep track of the technological features that are of most interest to consumers, including those still needing to be perfected. The last tip points to a problem inherent in many vehicles — wonky GPS-based infotainment systems that can be difficult to decipher.

Like some of the other studies offered in recent years, the APEAL study indicates manufacturers are listening to consumer concerns and are actively keeping up with the latest auto trends, especially safety and in-cabin technologies. Some brands, such as Jaguar and Mini, have made much progress in recent years, reflecting positive changes to company culture that are in prevalence today.

See Also — Kia, Hyundai Star in 2015 J.D. Power Survey

Photos copyright Auto Trends Magazine.